Ordering

How do I know which size will fit me best?

The Size Guide serves as a general guideline for helping you find your size. If you have questions about a specific style’s measurements, you can always reach out to our customer care team. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes. Once an order is placed we’re unable to cancel it.

Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact customer care right away.

What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear.

If you have any questions about the status of your order please reach out to customercare@meufandmec.com

What’s your cancellation policy?

Meuf and mec reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

What if something I ordered arrived damaged or lost?

Oh no! Contact us right away.

If your package has been lost in transit, please reach out to customer care right away

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Sale

What does Final Sale mean?

All items marked final sale have been reduced in price and cannot be returned for a refund, or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to customercare@meufandmec.com.

Can I return Final Sale items?

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. No exceptions will be made for sizing, fit, or fabric issues. If you have questions, contact customercare@meufandmec.com before placing your order.

Returns

What is your return policy?

We accept stuff in new condition with original tags attached for a refund/exchange within 7 days of purchase. Any customised product cannot be exchanged or refunded.Customers returning goods are responsible for freight charges. Please note that all sleep wear, bodysuits, swimwear, lingerie, accessories and sale items are final sale and non-refundable.

Meuf and Mec monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

What if my return is late?

All returns should be in new, unworn condition with the tags still attached. Any returns received more than 7 days from the ship date are ineligible for return.

What is your return process?

Log in to your account and select the product that needs to be returned/exchanged. Follow the steps and fill in the required information to complete the process.

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Contact us anytime customercare@meufandmec.com